FAQs

Are any of your chocolates vegan/dairy free/nut free/gluten free?

For vegan / dairy free options, our dark chocolate itself contains no dairy products so it is vegan and dairy free! However some of our products may contain ingredients which are not vegan or dairy free. When you visit our product range, filter for ‘Vegan / Dairy free (dark only)’ and ensure you only select the ‘Dark’ chocolate option when adding to cart.

For gluten free / nut free options, visit our product range and use the filter above.

All our products are made in the same kitchen, so whilst we do sanitise between batches to minimise cross contamination, we do not recommend purchasing if you have an allergy.

 

Can I change my order once it has been placed?

Please contact us within 24 hours if there is a mistake with your order. 

 

When will I receive my chocolates?

Orders are dispatched within 1-2 business days.

  • For the Sydney metro region, orders can be delivered same day as being dispatched. Please let us know if you need it urgently.

  • Outside of Sydney metro, see the Australia Post Delivery Speeds page.

  • Due to COVID19, we have seen some cases of substantial delays including via express post. To receive your chocolates in a timely manner, we suggest you order a week in advance.

If you have an urgent order, please contact us to check availability of products.

 

How should I store my chocolates?

Chocolates are best kept away from direct sunlight, in a cool dry place that is free from odours.  We do not recommend refrigeration as it can alter the presentation and taste of the chocolate. 

 

Do you offer volume discounts?

We do offer volume discounts. For some of our products at higher volumes you will find a cheaper price per unit, such as our hampers. For corporate, wholesale, or if you are looking for bulk orders (>20) please contact us for more information.